Common Challenges With Traditional IT Services

The Solution: Using a Managed Service Provider

Prospering in today’s business world has become very challenging. If you are a small business owner, it is a challenge of time, money, and resources to gain market share in your industry. This is why using a Managed Service Provider (MSP) is a great idea for grounding your business in any environment.

When employees focus on their core abilities, they become more productive. The time, effort, and resources spent on learning and understanding IT tasks have significant costs in the long run. Dealing with IT related issues is enormously inefficient and time consuming for the untrained. By using ADS-MSP as your technology service provider, your staff is free to focus on revenue generating opportunities and on their own specific tasks.

The value of our managed services rendered to you goes beyond cost reduction, but guarantees substantial savings. On the average, SME’s will spend up to 50% less than the cost of hiring just one mid-level IT professional. Additional costs to be avoided when you partner with us are those associated with recruiting, training, vacation, sick days, and turnover. With the help of ADS-MSP, all costs are budgeted, planned, and controlled.

The rapid rate of change in the IT industry means Information Technology related tasks are best left to trained professionals, giving businesses such as yours access to specialized expertise that would otherwise be too expensive to maintain in-house. Through ADS-MSP, you receive access to a seasoned team of IT professionals that will provide both ongoing and critical support for your various business enterprises.

ADS-MSP gives your business the competitive advantage of flexibility and agility. We help implement and manage the latest hardware, software, and network solutions available with speed.

Our Approach

We are passionate about making sure our customers have flexibility to focus on their strengths by making their IT systems more efficient and effective. Even a small downtime can end up costing a fortune. Businesses can no longer afford to deal with the likes of Internet connectivity, corrupt data, and email communication problems. We offer a managed service approach to proactive system maintenance, security, backup, and recovery. When these combined services are coupled with our discovery, auditing, monitoring and response capabilities, costly downtime effectively becomes a thing of the past.

Are you serious about getting value from your current IT systems, or looking for ways to keep your business ahead of the competition? We at ADS can help. Our team of highly qualified engineers visit client sites as scheduled or as need be, depending upon the client’s needs.

We offer flexibility. We tailor support agreements to suit individual clients and their organisational requirements. Our intimate approach places quality people suitable in a position to deliver managed services suitable to your customized needs. Clients are given the option to provide personal feedback on all interactions, which directly impacts on engineers’ remuneration. We help to identify user training requirements for our clients, increasing productivity and minimising ongoing support costs. We are commercially minded and ultimately driven by cost effectiveness.

At ADS, our strategic and technical advisory team works with clients to identify opportunities for improvement, to plan for the future, and to manage change. We help senior decision makers to identify how technology can improve business performance, ensuring that IT strategies are aligned with commercial and business objectives. Furthermore, we advise on IT investment decisions, helping our clients get the most out of their IT investment, so they get a tangible return on investment.

ADS provides a forward looking view of your IT strategy and assists with projects, such as database and systems consolidation. We understand that consultancy and technical expertise go hand in hand in developing your organisation’s road map.

Typical inputs into our strategic recommendations include: commercial objectives, operational structure, sector/industry considerations and the nature of the client user base.

• What are your commercial, operational and strategic objectives?
• Does your current IT strategy fully support these objectives?
• What technical solutions will be introduced to help meet key business goals?
• What is the supporting business case for these investments?
• What is the current shape of the organisation and how will that change going forward?
• What budgetary limitations are applicable?

Our engineers’ day to day interaction with your team and infrastructure means they are well placed to recommend ongoing enhancements which are considered thoroughly before being proactively brought to clients as potential opportunities for change.

Pricing

The pricing model of our support agreements are structured based on the size of the network and not on the amount of hours spent on site. These costs are charged at a flat rate per month irrespective of how many hours are spent onsite or how many callouts are placed. It is therefore in our best interests to ensure your systems run efficiently, as the more productive you are, the more productive we are. This lean approach results in a stable IT infrastructure, ultimately improving productivity and your bottom line.

Cost Savings Demonstrated

Traditional IT Break/Fix                                                                          MSP Solution

Industry-Specific Benefits

General

• Total cost predictability- A single monthly fee gets you a complete IT solution
• System reliability and performance
• Prevents issues, reduces downtime impact and duration
• IT spending focused on issue avoidance and service optimization rather than ‘fighting fires’
• Highest level of response to issues (Service Level Agreement)
• Improved security – Minimize risk of intrusion, data theft and lost productivity
• A complete, outsourced IT management solution – Permits you to focus on your core competence and not on your network, costs less than hiring more IT staff internally

Information Technology

• Manage Assets from one location
• Automate day to day maintenance and procedures tasks
• A single Web-Based Interface showing all processes
• Increase Security around your systems/networks
• Maintained compliance through policies, alerts and reporting
• Provides pre-packaged scripts to handle most common IT service management procedures

Retail

• Ensure availability & continuity of all IT assets in your ecosystem; Point Of Sale, tablets, peripherals, etc.
• Pro-actively be alerted in the event of malfunctioning or broken assets
• Protect against malware and security attacks on devices
• Monitor geographically distributed stores & domains
• Provide single screen control which allows patching, upgrades and reporting
• Assure future devices or operating systems fit into existing structure

Government

• Proactively manage IT resources, improving application availability of mission-critical applications
• Drastically downsize your average support ticket resolve time
• Utilize resources more efficiently, achieving fiscal responsibility
• Obtain a better visibility into systems on the network, reducing the time it takes to conduct annual audit
• Minimise the challenges of maintaining compliance by automating IT
• Increase overall security of your IT environment

Education

• Education scripts, monitor sets, discovery, audit, inventory and reports
• Remote control and management, Patch and software deployment
• Endpoint and network monitoring
• Imaging, deployment and migration, power management and desktop policy
• ITIL- Compliant service desk
• Post-Implementation Checkup

See our full range of services here, or contact us today to speak with us directly.